Contact Us

Use this page to reach the editorial team behind Online Casino Sites. Email us at [email protected] and we aim to reply within two working days. Before you write, it helps to know one thing: we are an independent research and comparison publisher, not a casino operator. We cannot see your account, release a withdrawal, reset a password or reverse a deposit. What we can do is correct our reviews, explain terms that are written badly, and point you at the regulator or support service that does have authority over your situation.

What to email us about — and what we can't touch

Sorting this out first saves you days of waiting on the wrong inbox.

We can help with	You need the operator or regulator instead
Corrections to a bonus figure, wagering requirement or payment detail on our pages	A pending withdrawal, locked account or voided bonus on your own account
Questions about how a term works — max bonus bet, cashout cap, expiry window	KYC document uploads and source-of-funds requests
Reader reports of an offer that no longer matches what the site advertises	Formal complaints about an operator's conduct or refusal to pay
Which of our guides covers a topic you're researching	Self-exclusion, deposit limits and cooling-off periods on a live account
Advertising, licensing and partnership enquiries	Chargebacks and card disputes — that's your bank or card issuer

How we make money, stated plainly

Some links on this site are commercial. If you open an account through one, we may earn a commission from the operator. That arrangement does not buy a position in our rankings, does not change an editorial rating, and does not stop us writing about an operator's weak points. Our ratings are editorial judgments made by our team — they are not customer-review scores, and they are not a prediction of how your own experience will go. If you think a commercial relationship has coloured something we published, say so in your email and we will look at it.

Reporting a problem with a new online casino we list

New online casinos are where reader reports matter most. A recently launched brand can change its bonus terms, payment lineup or withdrawal limits with little notice, and the version of a promotion we verified may not be the version you see. If the offer on the operator's page differs from ours, tell us and we will recheck it. Findings on this page were last reviewed on Sep 25, 2026.

To make a report useful, include:

1. The operator name and the page on our site where you saw the claim
2. What the casino's own terms say now, and where you found them
3. The date you looked
4. A screenshot if you have one — redact your account number and any personal details first

Never send us passwords, card numbers, copies of ID documents or bank statements. We do not need them, and we do not want to hold them.

The operators we cover most often

We get more mail about the brands at the top of our lists than any others, so here is what we actually know about the ones people ask about — including the parts that generate complaints.

Raging Bull — the biggest headline number, and the longest small print

Raging Bull sits at the top of our list with an editorial rating of 10.0, mostly because its advertised package is the largest here: 410% up to $10,000 plus 50 free spins. That headline is also the single most common reason readers contact us. A percentage match of that size is almost always attached to conditions that decide what the money is worth: a playthrough requirement on the bonus (and sometimes the deposit too), a cap on the maximum bet you may place while the bonus is live, a maximum cashout expressed as a multiple of the deposit, and an expiry date. Free spins normally land on one nominated slot at a fixed spin value, and the winnings from them typically carry their own wagering.

The limitation: a very high match percentage usually comes with the strictest cashout ceiling in the category, meaning the $10,000 figure describes the bonus credit available across qualifying deposits, not an amount you can expect to withdraw. Read the maximum-cashout line before the percentage.

Magician Bet — no wagering, smaller ceiling

Magician Bet is rated 9.9 and is on this page for the opposite reason to Raging Bull: its 101% No Wagering offer removes the playthrough step entirely. For a reader who has been burned by a 40x requirement, that is a genuinely different product. No-wagering bonuses are far easier to value because what you win is what you can request, subject to the operator's normal withdrawal limits and verification.

The limitation: no-wagering offers are almost always smaller in absolute terms, and "no wagering" rarely means "no conditions." Check the maximum stake allowed while the bonus funds are in play, the qualifying minimum deposit, and how long you have to use the credit. Zero playthrough does not exempt you from identity checks before a payout.

Slots of Vegas — a game-specific free spins package

Also rated 9.9, Slots of Vegas advertises 375% plus 50 free spins on Cash Chaser. It earns a write-up here because the spins are tied to a named title rather than floating across a library, which makes the offer easier to assess: you know exactly which game the spins run on, and you can check that game's RTP and volatility before you commit a deposit.

The limitation: a locked-to-one-game spins package is worth nothing to you if you dislike that slot, and high-volatility titles can burn through 50 spins with little to show. As with any percentage match, the 375% credit will carry wagering and a cashout cap — treat the spins as the more predictable half of the package.

Uptown Aces and the rest of the list

Uptown Aces (9.6) advertises 600% for new players, the highest match percentage on the page; the same cautions about cashout caps and maximum bonus bets apply, and higher percentages tend to correlate with tighter ceilings rather than looser ones. Card Crush (9.6) and Zumba Cards (9.5) run a different model again, with rewards denominated in coins, cards and SC rather than dollars — Zumba Cards advertises a 250% deposit bonus up to 250 SC, and Card Crush an instant welcome reward of 2 mystery coins and 5 cards. BetUS (9.3) offers 200% up to $4,000 for new players, Amazon Jackpots (9.2) bundles 4 posters, 40 free SC and a bonus wheel for $20, Slots and Casino (9.1) advertises 500% up to $2,500 across three deposits, and Bets.FM (9.1) a 225% deposit bonus up to 1 BTC with 225 free spins. All figures here are as advertised by the operators and verified at our last review date; they change, which is exactly why we ask readers to flag discrepancies.

Money questions we answer by email most weeks

We do not take payments from readers and there is no fee to use this site. The costs that matter are the ones on the operator's side, and these are the recurring queries:

• Minimum deposit. Nearly every welcome offer has a qualifying minimum. Deposit below it and the bonus simply will not attach — that is the most common "my bonus didn't appear" email we receive.
• Paying in. Debit cards are the most widely accepted route for US players. Credit card deposits are accepted by some operators but declined by many card issuers for gambling, and may be treated as a cash advance with interest from day one. Bank transfer and ACH are common for larger amounts. E-wallet availability varies by operator and by state; PayPal is offered by some regulated operators and not by others, so verify it on the cashier page rather than assuming.
• Getting paid out. Withdrawals often route back to the method you deposited with, which is a standard anti-money-laundering practice, not an obstruction. Card and e-wallet payouts usually clear faster than bank transfers or paper checks. Expect a minimum withdrawal amount and a per-day, per-week or per-month limit.
• Fees. Deposits are frequently free, but check for withdrawal fees, currency conversion costs on non-USD balances, and any charge for a second payout in a short window.
• Crypto. Where an offer is denominated in BTC, as with Bets.FM, the value of your bonus and balance moves with the market. That is a risk the headline figure does not show.

Timings are the other constant question. The clock usually starts after verification, not after you click withdraw, and many operators apply a pending or reversal window during which you can cancel a payout. That window is where a lot of money goes back into play. Advertised processing speeds are operator claims; we report them as such and have not tested them.

What's in these casinos, if you're writing to ask what to look at

The libraries behind the brands on this page break down into a few categories, and knowing which one you care about narrows your choice faster than any ranking:

• Slots. The bulk of every library. The two numbers worth checking are RTP, the theoretical long-run return published for each title, and volatility, which describes how streaky the payouts are. High volatility means longer dry spells and bigger occasional wins.
• Progressive jackpots. Pooled prizes that grow until someone hits. Often excluded from bonus play, and sometimes require a maximum-coin stake to qualify for the top prize.
• Table games. Blackjack, roulette and baccarat in RNG form. A random number generator decides each outcome; in regulated markets those systems are independently tested.
• Live dealer. Streamed tables with human croupiers. Usually contributes little or nothing toward wagering requirements — the single most common bonus mistake we hear about.
• Mobile. Most libraries run in a phone browser; dedicated casino apps are the exception rather than the rule and availability varies by operator and state.

Software providers matter because they supply the RTP data and the testing certificates. If a game's provider is not named anywhere on the site, treat that as a question to ask support.

Sports betting and the other product lines

Several operators here run more than a casino. BetUS is the clearest example, operating sportsbook markets alongside casino games. Sports betting is regulated separately in most US states, sits under different rules, and — importantly for anyone chasing a bonus — sportsbook wagers usually do not count toward casino playthrough, and vice versa. Some brands also run poker rooms, bingo or sweepstakes-style coin models. Card Crush, Zumba Cards and Amazon Jackpots use coin and Sweeps Coins mechanics rather than direct cash wagering, which changes both how you buy in and how any redemption works. If you email us about a bonus, tell us which product it was attached to — that single detail resolves about half the confusion.

Who can legally play, and where to take a formal complaint

You must be 21 or over to gamble at most US online casinos; a few jurisdictions set 18 for certain products, so check the rule in your own state. Online casino gambling in the US is regulated state by state, not federally. There is no single national licence: a state gaming authority authorizes operators to serve residents and visitors physically located within its borders, and operators use geolocation to enforce that. Federal law sets the frame — payments, interstate wire transmission, anti-money-laundering obligations — while the states decide whether real-money online casino play is permitted at all, who may offer it, and on what terms. Legal availability therefore varies widely, and an operator accepting a sign-up is not the same thing as that operator being authorized to serve you where you live. Verify the licence on the operator's own footer and against the state regulator's public list before you deposit.

Identity verification is not optional. Expect to provide proof of identity and address, and for larger or unusual activity, source-of-funds documentation. Doing this early, rather than at the moment you first request a withdrawal, is the simplest way to avoid a delay.

If a payout is refused or an account is closed, the route is: the operator's own complaints procedure first, in writing, keeping every reference number; then escalation to the state regulator that licensed the operator, or to the independent dispute service named in the operator's terms. We cannot arbitrate, but we do log every report and reflect patterns in our reviews.

If gambling has stopped being fun

Contact us for research questions, not for help in a crisis — there are faster and better-qualified routes. Operators are required to offer deposit limits, loss limits, time-outs and self-exclusion; state regulators run their own self-exclusion registers that apply across every licensed operator in that state. The National Council on Problem Gambling operates the 1-800-GAMBLER helpline, which is free and confidential. Blocking software installed on your own devices adds a layer that is harder to undo in a bad moment. Our responsible gambling guide sets out how each of these works and how to activate them.

How we assess the casinos we write about

We research rather than test. Nobody on our team claims to have deposited, played or withdrawn at these operators, and we do not present advertised speeds as measured results. Our reviews are built from the operators' published terms, licensing and regulatory records, payment and withdrawal documentation, game libraries and named software providers, the clarity of bonus conditions, and reader reports like the ones this page invites. Editorial ratings reflect those checks. Commission does not influence them.

Where something is unresolved — a term that reads ambiguously, a payment method listed but not confirmed available — we say so rather than filling the gap. You can read more about the team and our approach on our about page, and the rules governing use of this site are set out in the terms and conditions. Readers in the UK looking at a different regulatory framework may want our coverage of casinos outside GamStop, which operates under UK rules rather than US state licensing.

Common questions about contacting us

How long does a reply take?

We aim for two working days on reader mail. Corrections that need us to recheck an operator's terms can take longer, because we verify the claim at source before we change a page.

Can you get my withdrawal released?

No. We have no access to any operator's systems and no authority over them. Your route is the operator's complaints procedure, then the licensing regulator or the dispute service named in its terms.

Will you publish my name if I report a problem?

No. Reader reports inform our reviews; we do not publish personal details or use your correspondence as a testimonial.

Can you tell me which casino is safe?

We can tell you what licence an operator holds, what its terms say and where the weak points are. No online casino is completely safe, and no one can guarantee a withdrawal or a win. The honest answer is that licensing and clear terms reduce risk; they do not eliminate it.

Do you accept payment for a better ranking?

No. We carry commercial links and disclose them. Position and rating are editorial decisions.

Which operator should I start with?

Start from the term that matters most to you rather than the biggest number. If playthrough is your sticking point, a no-wagering offer like Magician Bet's is the clearer read. If you want the largest advertised package and are comfortable working through cashout caps, Raging Bull is the headline. If you want to know exactly where free spins land, Slots of Vegas names the game. Check your state's availability first, then read the maximum-cashout line — and email us if what you find does not match what we published.